Orders
What is your refund policy?
We offer free returns on all orders. If for any reason you are dissatisfied with a purchase, please reach out to us and we will work with you to make things right! Please see our return & refund policy for details.
When will I receive my package?
Orders will typically ship from us within 3 business days, HOWEVER, throughout November & December you can expect additional delays (sometimes up to 7 days) due to a seasonal spike in sales. We do our best to get orders out as fast as we can! As soon
Do you offer free shipping?
We do! We offer free shipping when you spend $75 or more!. Our system calculates the total of your cart AFTER any discounts have been applied. So please make sure the value of your cart is $75+ AFTER you apply a discount code to receive free shipping
Do you ship internationally?
We do not. As we grow, it’s an area we get excited thinking about, but based on current restrictions and regulations to ship animal products outside the country, it isn’t something we can take on at this time.
How long does delivery take?
We offer two shipping rates:. Once shipped, standard shipping takes approximately 4 to 6 business days, and priority shipping takes approximately 2 to 4 business days. Our typical carriers are USPS and Amazon Shipping. However, if you have a preferre
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Do you offer coupons or discounts?
We run promotions and offer a rewards program. Our system can only apply one discount per order, so promotional codes and reward points cannot be used together. If you don't have a code to use, feel free to use HELP10 for 10% OFF your entire order!.