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farmhounds

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It can sometimes take a few minutes for us to process your activity and provide your points. If you don’t see points you think you’ve earned, please email us at support@farmhounds.com or use our contact form to let us know!

I completed an activity but didn’t earn points!

Rewards Program

What is your refund policy?

When will I receive my package?

Do you offer free shipping?

Do you ship internationally?

How long does delivery take?

How do I apply promo/discount codes?

Do you offer coupons or discounts?

Orders

Are your products made in the USA?

Why the name Farm Hounds?

Do I need to refrigerate my purchase if I don't use it right away?

Why are some products out of stock?

Farm Hounds 101

What treat/chew would you recommend for a new puppy?

What treat/chew would you recommend for a senior dog?

My dog is on a strict low fat diet. Are any of the treats appropriate for them?

My dog is a heavy chewer, what is your longest lasting chew?

What size Beef Hide Roll should I select?

Our Recommmendations

Are all chews safe?

Does my dog need to chew?

I’ve heard that rawhides can be dangerous for dogs. Are yours safe?

My dog isn’t a big chewer — is there anything I can do to motivate them?

How old should a dog be before having a rawhide?

Do your Beef Hide products have a bad odor as dogs chew on them?

Why do the Rawhides vary in how they look?

Can my dog eat the bones found in some of your chews?

Can I have my chews pre-cut into smaller pieces?

I found hair on my dog's chews. Is it safe to eat?

Chewing 101

Isn't all jerky the same?

Why is your Jerky priced higher than grocery store jerky?

Why would you give a dog organ meat — don’t the organs filter out harmful waste/toxins?

Jerky 101

Why a rewards program?

Who can join?

How do I earn points?

How do I view my points balance?

I can't access my account

How do I use my points?

Can I use my points during checkout?

Can I use my rewards with a separate discount code?

Can I use multiple rewards on the same purchases?

How long does it take to receive my points?

Do points expire?

How do I get to the next tier?

What do the ‘approved’, ‘pending’ and ‘cancelled’ statuses mean?

How do I leave the program?

What happens if I leave and decide to join again?

I completed an activity but didn’t earn points!Updated 2 months ago